All of the products on HEAdesigns are guaranteed against material defects and workmanship, and they carry a limited lifetime warranty to the original consumer purchaser. If the product is materially defective, then we will do our best to fix the issue. If there is no way to fix the issue we will offer you a replacement product or your money back. Discontinued items that are not repairable will be exchanged for items of equal value. It is possible if the product has been used significantly or improperly, the useful life of the product can be exceeded and no work can be done to improve the condition of said product. In order to get service under this warranty, you will need to send the product prepaid, together with an explanation of the defect. Please use the contact page to contact us for the shipping address. You will need to include funds for return shipping. It is recommended that you insure the defective products to be returned.
The warranty is void if the product has been used or abused beyond normal wear and tear, altered from its original stock condition, improperly sharpened (for knives), improperly used (spine pressure or lateral force on knives for example), modified, misused, lost, stolen, neglected, or used for an unintended purpose. This determination will be assessed on a case-by-case basis.
Because of the nature of the various products and services provided by HEAdesigns, we have provided a Legal and Liability section below:
All content, designs, pictures, and intellectual property on HEAdesigns.com, facebook.com/headesignspage, instagram.com/headesigns, and other publications referencing products or work done by HEAdesigns are under the sole ownership of HEAdesigns and cannot be recreated, resold, redistributed or otherwise without the written consent of HEAdesigns.
HEAdesigns' products are intended and sold for legitimate sporting purposes only and will be used only in a lawful manner. HEAdesigns assumes no responsibility for any harm or injury resulting from the sale, trade, use or handling of any product purchased from HEAdesigns. Buyer assumes the full and complete responsibility of having ascertained and complied with all applicable local, state, federal and international laws with regard to the possession and use of any item purchased from HEAdesigns. By making a purchase, the buyer agrees that products ordered will be (1) used in a lawful manner and (2) that the buyer is of legal age to possess and/or use such products in the jurisdiction(s) in which he or she resides. HEAdesigns will not be held liable for the use or misuse of any product. Further details on warranty are outlined in the warranty section and particular details regarding a warranty claim are up to the discretion of HEAdesigns. HEAdesigns is unable to provide refunds in the event that the package that you have ordered was seized by customs or other agencies. HEAdesigns is not responsible for the products once they leave the shop. This includes shipping issues, stolen goods, or damaged products. Consult your applicable local, city, state and federal laws before purchasing if you are in doubt of the legal ramifications of purchasing and possession of knives/blades/tools. The purchase, use, possession and ownership of knives/blades/tools are subject to a wide variety of local, city, state and federal laws and regulations. Certain knife styles, blade designs, and blade lengths are not allowed in particular jurisdictions. Knives/blades/tools may not be permitted in government buildings or on government property (e.g., court houses, state and federal offices, national museums, and airports, among others). Government officials and Law Enforcement Officers may take the position that knives/blades are not tools under applicable laws, and they can be subject to confiscation. Due to the complexity and constantly changing nature of these laws and regulations, it is impossible for HEAdesigns to be aware of every restriction in every jurisdiction in which our knives or products may be sold or carried. It is the responsibility of the buyer to be aware of and comply with all applicable laws and regulations that apply in the buyer’s particular jurisdiction. The buyer is solely responsible for any civil, criminal and/or administrative claims resulting from any and all violations of these laws and regulations.
Join the HEA Community
Be the first to know about new releases, exciting drops, and giveaways!